FAQ

What can I order?

You can order South Indian and North Indian boxes, each of which includes six dishes. You can also order a Custom box by choosing dishes from our South and North Indian menu. You can choose four, six or eight dishes for a Custom box depending on the size (Medium, Large and Extra Large).

When you order home delivery, please remember that your cart value should be at least $60 in order to check out.

Can I choose a size or quantity for the Custom box?

You can order a Custom box in Medium, Large or Extra Large sizes.

For Custom Medium, you can choose 4 dishes for $60
For Custom Large, you can choose 6 dishes for $80
For Custom Extra Large, you can choose 8 dishes for $100

What is Box It Up?

You can fill the box with 6 containers of the following

Dosa Batter
Idli Batter
Adai Batter
Tomato Chutney
Molagapodi
Aavakkai Pickle

You can double up items to make it 6 in a box

What else can I order?

You can order Idly Batter, Dosa Batter, Adai Batter, Medhu Vadai Bater, Rotis, Bhaji for Pav, Malabar Parotta, Thayir Vadai, Tomato Chutney, Aavakkai Pickle, Idly Molagapodi, Sathu Maavu, Prasava Lehiyam, Lassi or Buttermilk

When is the food prepared?

We cook in small batches throughout the week. Food is cooked 24-36 hours prior to delivery.

Food for Monday delivery is usually made on Saturday and / or early Sunday prior.
Food for Tuesday delivery is usually made on Sunday and / or early Monday.prior.
Food for Wednesday delivery is usually made on Monday and / or early Tuesday.
Food for Thursday delivery is usually made on Tuesday and / or early Wednesday.
Food for Friday delivery is usually made on Wednesday and / or early Thursday.
Food for Saturday delivery is usually made on Thursday and / or early Friday.
Food for Sunday delivery is usually made on Friday and / or early Saturday.
We cook for hundreds of families each day. We need time to cook, chill, pack and label the food. We pack the boxes that are delivered via UPS / FedEx first. We then pack the rest.

Do you offer door delivery?

We offer door delivery Monday through Sunday.

We ordered home delivery. What time do you deliver?

It depends on the day and city where you live. When we deliver using our own drivers (cities in the Bay Area), we deliver between 4:00 am and 2:00 pm. We deliver to other cities using either UPS or FedEx between 9:00 am and 9:00 pm.

The past few weeks I have been receiving my food before 7:00 am but today it hasn’t arrived yet and the time is 9:00 am now?

Each delivery day is unique and different. Your delivery time is influenced by several factors.
Our promise is to deliver before 1:00 pm. If you don’t receive it by then, you should call 916-925-6200. Here are the factors that are unique to each delivery day.
1. No of orders.
2. No of drivers
3. Traffic conditions / special events, construction traffic diversion etc.
4. No orders per city
5. No of orders from customers in apartments (the more there are the more the delay)
6. Is it a special day like Mother’s Day?
7. Weather conditions (Rain, cold means more frequent restroom breaks)
There are several other factors in addition to this. Thanks for understanding.

Do we need to be home when you deliver?

You do not have to be home. We leave the package outside your door step.We take care in packaging the product so that it can hold temperatures for an extended period of time.

I got an email that my food has been shipped using OnTrac. I got a tracking number in the email but I am unable to track it. Why is it? Was my food not shipped?

We don’t use OnTrac to send food to our customers living in the Bay Area. We use their software just to import addresses and print labels. We use our own drivers to deliver the food in 99% of the cases all days of the week

Which cities do you deliver to?

We deliver all over the USA.

How do I order if my delivery address is outside California?

For deliveries outside California, please choose from the Countrywide Menu and place your order.

Is there a delivery charge?

For home deliveries, there is a delivery charge of $10 for deliveries inside California. For other states, the delivery charge varies as captured below.

SHIPPING INFO

STATES	SHIPPING	RATE
AZ, NV, OR, WA	2-day Ground	$19.95
CO, UT, NM	2-day Air	$29.95
ND,SD, NE, KS, OK, TX, MN, IA, MO, AR, LA, WI, IL, IN, KY, TN, MS, AL, OH, NY, PA, WV, ME, VT, RI, CT, NJ, DE, MD, DC, VA, NC, SC, GA, FL	2-day Air	$39.95

If you live in some other state, please call 9169256200 for ordering

What is the Cancellation Policy?

Until 12 pm of the day prior to delivery - Full Refund

How much quantity do you provide?

For North Indian, South Indian boxes, you will receive 6 dishes each of which will be in a 24 oz container. For Custom, you will receive 4, 6, 8 dishes for Medium, Large , XL boxes respectively.

How many people does it serve?

The Large box with 6 dishes will serve 2 adults for 3-4 meals. Make rice at home

Are the containers microwave safe?

Yes, the containers are microwave safe.

Do you pack hot food in plastic containers?

No we do not. We blast chill the food first and then pack in plastic containers.

Can we return the packing material and ice packs to the driver?

Yes, you can return the packing material and ice packs. We do not reuse the boxes and we recommend that you recycle them at your end.

How spicy is the food ?

Most dishes are mild to medium. On a scale of 1 to 10 we are a 6.

What do the dates on the food containers mean?

We recommend that you consume the food by that date. Nothing will happen for a couple of extra days but if you do not plan on consuming it within five days of delivery you should freeze the food.

Can I order today for same day delivery to my home?

No, we do not offer same-day delivery.. All home deliveries have a cut off time 24 hours prior.

We have food allergies. How can you help?

Please message 916-925-6200 and discuss your allergies and ask for replacement dishes.

How do I know the delivery date for my order?

You will receive a confirmation email with the delivery date for your order. If you are ordering from a menu based on the day of the week (say Tuesday), the delivery date will be the next Tuesday.

I am trying to check out but unable to. Why is this?

1. Try emptying your cart and adding your selections again. You might have something in your cart from a previous session. 2. You might not have met the minimum purchase requirement of $60. 3. Try clearing the cache or switching browsers. If it still does not work call 925-238-3736

What is the telephone number of the driver?

We do not provide that information for safety reason. We don’t want our delivery drivers to take calls in the middle of deliveries.

I ordered for home delivery. How can I track my order?

When we create the shipping label an email is sent to you with the tracking number. Most of the times this email ends up in your spam folder. Please check your spam and if you still don’t find it please send a email to orders@mylaporeexpress.com and someone will get back to you.

How do I stay in touch?

Please like our Facebook page to keep yourself up to date. You can call 925-238-3736 if you have any questions

https://m.facebook.com/tambrahmcooking/

If you ever visit South Lake Tahoe please stop by at Mylapore, Folsom.