FAQ

You can order South Indian and North Indian boxes, each of which includes six dishes. You can also order a Custom box by choosing dishes from our South and North Indian menu. You can choose four, six or eight dishes for a Custom box depending on the size (Medium, Large and Extra Large).

You can order a Custom box in Medium, Large or Extra Large sizes.

• For Custom Medium, you can choose 4 dishes for $60
• For Custom Large, you can choose 6 dishes for $80
• For Custom Extra Large, you can choose 8 dishes for $100

You can fill the box with 6 containers of the following

• Any Batter
• Any Pickle
• Any Chutney or Podi
• Gulab Jamun, Rasmalai, Gajar Halwa, Kheer

With Box It Up 2, you can fill the box with 6 containers of the following

• Kurma, Bhaji for Pav, Sambar
• Any Batter
• Any Pickle
• Any Chutney or Podi
• Gulab Jamun, Rasmalai, Gajar Halwa, Kheer

You can order

We cook in small batches throughout the week. Food is cooked 24-36 hours prior to delivery.

Food for Monday delivery is usually made on Saturday and / or early Sunday prior.
Food for Tuesday delivery is usually made on Sunday and / or early Monday.prior.
Food for Wednesday delivery is usually made on Monday and / or early Tuesday.
Food for Thursday delivery is usually made on Tuesday and / or early Wednesday.
Food for Friday delivery is usually made on Wednesday and / or early Thursday.
Food for Saturday delivery is usually made on Thursday and / or early Friday.
Food for Sunday delivery is usually made on Friday and / or early Saturday.
We cook for hundreds of families each day. We need time to cook, chill, pack and label the food. We pack the boxes that are delivered via UPS / FedEx first. We then pack the rest.

We offer door delivery Monday through Sunday for Bay Area and Sacramento area. We offer door delivery Tuesday through Friday for other cities in California. We offer door delivery Tuesday through Friday for cities in other states.

It depends on the day and city where you live. When we deliver using our own drivers (cities in the Bay Area), we deliver between 4:00 am and 1:00 pm. We deliver to other cities using either UPS/FedEx/Ontrac between 9:00 am and 9:00 pm.

Each delivery day is unique and different. Your delivery time is influenced by several factors.
Our promise is to deliver before 1:00 pm. If you don’t receive it by then, you should call 916-925-6200. Here are the factors that are unique to each delivery day.
1. No of orders.
2. No of drivers
3. Traffic conditions / special events, construction traffic diversion etc.
4. No. of orders per city
5. No. of orders from customers in apartments (the more there are the more the delay)
6. Is it a special day like Mother’s Day?
7. Weather conditions (Rain, cold means more frequent restroom breaks)
There are several other factors in addition to this. Thanks for understanding.

You do not have to be home. We leave the package outside your door step.We take care in packaging the product so that it can hold temperatures for an extended period of time. You can add delivery instructions to your account profile or to the order during checkout.

We don’t use OnTrac to send food to our customers living in the Bay Area. We use their software just to import addresses and print labels. We use our own drivers to deliver the food in 99% of the cases all days of the week

We deliver all over the USA. 

You can input your zip code in our zip code selector to get to the appropriate menu for your delivery address.

• For delivery to the Bay Area or Sacaramento area, you can order from any of the Monday-Sunday menus. Delivery is available Monday through Sunday
• For delivery to other cities in California, you can order from the Rest of California menu. Delivery is available Tuesday through Thursday
• For delivery to other states, you can order from the Countrywide menu. Delivery is available Tuesday through Friday

Please use the zip code widget to navigate to the correct menu for your delivery area.

For home deliveries, there is a delivery charge of $10 for deliveries to Bay Area and Sacramento.
For deliveries to other cities within California, there is a charge of $19.95. For other states, the delivery charge varies as captured below.

Until 12 pm of the day prior to delivery - Full Refund

For North Indian, South Indian boxes, you will receive 6 dishes each of which will be in a 24 oz container. For Custom, you will receive 4, 6, 8 dishes for Medium, Large, XL boxes respectively and each dish is 24 oz in quantity.

Doubling dishes is NOT allowed. We used to allow in the past but this practice has been discontinued.

The Large box with 6 dishes will serve 2 adults for 3-4 meals. Make rice at home

Yes, the containers are microwave safe.

No we do not. We blast chill the food first and then pack in plastic containers.

Due to COVID 19 we do not take back the packing material.

Most dishes are mild to medium. On a scale of 1 to 10 we are a 6.5-7.
Certain dishes that have to be made spicy will be spicy e.g Milagu Kuzambu (Pepper stew).

We recommend that you consume the food by that date. Nothing will happen for a couple of extra days but if you do not plan on consuming it within five days of delivery you should freeze the food.

Yes, we offer same-day delivery if you live in and around Sacramento area. 

We have started labeling our dishes as V for Vegan and NF for Nut Free. Please message 916-925-6200 to discuss your allergies and ask for replacement dishes.

You will receive a confirmation email with the delivery date for your order. If you are ordering from a menu based on the day of the week (say Tuesday), the delivery date will be the next Tuesday.

1. Try emptying your cart and adding your selections again. You might have something in your cart from a previous session.
2. You may be ordering from a menu that is not available for delivery to your zip code. Please use the zip code widget on the home page to navigate to the correct menu
3. You might not have met the minimum purchase requirement $60 for Bay Area orders (where we provide Ground delivery) and $75 for other orders (where we provide 1-Day Air delivery)
4. Try clearing the cache or switching browsers. If it still does not work call 925-238-3736

We do not provide that information for safety reasons. We don’t want our delivery drivers to take calls in the middle of deliveries.

When we create the shipping label an email is sent to you with the tracking number. Most of the times this email ends up in your spam folder. Please check your spam and if you still don’t find it please send an email to orders@mylaporeexpress.com and someone will get back to you.

Please like our Facebook page to keep yourself up to date. You can call 925-238-3736 if you have any questions

https://m.facebook.com/tambrahmcooking/

If you ever visit South Lake Tahoe please stop by at Mylapore, Folsom.