FAQ

What can I order?

You can order South Indian, North Indian and Custom boxes, each of which includes six dishes. You can order a Custom box by choosing dishes from our South and North Indian menu.

When you order home delivery, please remember that your cart value should be at least $75 in order to check out.

What else can I order?

You can order Dosa Batter, Idly Batter, Adai Batter, Rotis, Aavakkai Pickle, or Idly Molagapodi.

When is the food prepared?

We cook in small batches throughout the week. Food is cooked 24-36 hours prior.
Food for Wednesday delivery is usually made on Monday and / or early Tuesday.
Food for Thursday delivery is usually made Tuesday and / or early Wednesday.
Food for Friday delivery is usually made on Wednesday and / or early Thursday.
Food for Saturday delivery is usually made on Thursday and / or early Friday.
Food for Sunday delivery is usually made on Friday and / or early Saturday.
We cook for hundreds of families each day. We need time to cook, chill, pack and label the food. We pack the boxes that are delivered via UPS / FedEx first. We then pack the rest.

Do you offer door delivery?

We offer door delivery on Tuesday, Wednesday, Thursday, Friday and Saturday. On these days, there is no pick up.

On Sundays, we have specific pick up locations where we make scheduled stops. We do not offer door delivery on Sundays.

We ordered home delivery. What time do you deliver?

It depends on the day and the city where you live. On Tuesday, Wednesday and Saturday we deliver using our own drivers to certain cities like San Ramon, Pleasanton, Dublin, Fremont, Milpitas, Santa Clara, Sunnyvale, Mountain view, Campbell, Cupertino, San Jose, Saratoga, Los Gatos, Los Altos, Palo Alto, Atherton, Menlo Park and Stanford. We deliver between 4:00 am and 2:00 pm to the above cities on Tuesday, Wednesday and Saturday. The remainder of the cities (above cities as well on Thursday and Friday) we deliver using either UPS or FedEx between 9:00 am and 9:00 pm.

Do we need to be home when you deliver?

You do not have to be home. We leave the package outside your door step.We take care in packaging the product so that it can hold temperatures for an extended period of time.

Is there a delivery charge?

For home deliveries, there is a delivery charge of $10. Pick up is free.

On what days is pickup available?

Pickup is available only on Sunday

Which cities do you deliver to?

We deliver to all major cities in California and a few select cities outside California - Seattle, Portland, Las Vegas, Phoenix and Tucson

Where are the pick up locations for Sunday?

Food will be delivered on Sunday at the following locations :
Route 1 :

Pick up Location	Time	Location Address
Pleasant Hill BART station	7:40 - 7:45 am	This is a short stop.
San Ramon	8:05 am - 8:15 am	San Ramon Public Library 100 Montgomery Street
Dublin	8.40 - 8.50 am	Emerald Glen Park, WAVE POOL NEAR HANDICAP LOT
Pleasanton	9.10 - 9.20 am	JC Penney Home 5532 Springdale Ave
Fremont	9.40 am - 9:50 am	40500 Paseo Padre Parkway (water adventure park parking)
Warm Springs	10.15 - 10.25 am	HSBC Bank, 46750 Mission Blvd, Fremont, CA 94539
Milpitas	10.45 - 10.55 am	Great Mall Transit Center Parking Lot
Santa Clara	11.15 - 11.25 am	Northside Library 695 Moreland Way
Sunnyvale	11.40 - 11.50 am	Ponderosa Park 811 Henderson Ave (Iris avenue entrance, curb side parking)
Campbell	12.05 - 12.15 pm	Campbell Community Center
Los Gatos	12.30 - 12.45 pm	Los Gatos DMV

Route 2 :

Pick up Location	Time	Location Address
El Cerrito	7.45 - 7.50 am	Starbucks Parking (near Home Depot) 11861 San Pablo Ave
Foster City	8.30 - 8.40 am	Safeway Parking on Hillsdale
Palo Alto	9:05 - 9:15 am	Greene Middle School Middlefield Road entrance
Mountainview DMV	9:25 - 9:35 am	595 Showers Drive Mountain View
Mountainview	9.50 - 10.00 am	Starbucks 1380 Pear Avenue
Cupertino Library	10:20 - 10:30 am	Public library parking in the front 10800 Torre Avenue
Cupertino De Anza College	10:45 - 10:55 am	De Anza College Tamil School Lot B
Saratoga	11:15 - 11:25 am	Saratoga Library 13650 Saratoga Avenue
South San Jose	11.45 - 11.55 am	Toys R Us parking lot 1082 Blossom Hill Road
San Jose - Evergreen	12.30 - 12.40 pm	Goodwill Store Parking 1640 E Capitol Expressway San Jose

Mylapore Restaurants :

Pick up Location	Time	Location Address
Mylapore Roseville	9 am	300 N Sunrise Ave Suite 130, Roseville
Mylapore Folsom	5 pm	1760 Prairie City Rd #160, Folsom

What is the Cancellation Policy?

Until 12 pm of the day prior to delivery - Full Refund
If you don’t pick up dosa / idly batter after ordering - No Refund

Do I need to bring containers?

You don't need to bring containers.

How much quantity do you provide?

You will receive 6 dishes each of which will be in a 24 oz container.

How many people does it serve?

2 adults for 3-4 meals. Make rice at home.

Do you offer smaller sizes or extra large sizes to suit smaller and larger families?

No. Currently we only provide one size.

Are the containers microwave safe?

Yes, the containers are microwave safe.

Do you pack hot food in plastic containers?

No we do not. We blast chill the food first and then pack in plastic containers.

Can we return the packing material and ice packs to the driver?

Yes, you can return the packing material and ice packs. We do not reuse the boxes and we recommend that you recycle them at your end.

How spicy is the food ?

Most dishes are mild to medium. On a scale of 1 to 10 we are a 6.

What do the dates on the food containers mean?

We recommend that you consume the food by that date. Nothing will happen for a couple of extra days but if you do not plan on consuming it within five days of delivery you should freeze the food.

Can I order today for same day delivery to my home?

No we cannot. All home deliveries have a cut off time 24 hours prior. We do not offer same-day delivery.

We have food allergies. How can you help?

Please message 916-925-6200 and discuss your allergies and ask for replacement dishes.

I was supposed to pick up my food at a certain location. Can I pick it up at a different location now?

We have two delivery routes every Sunday. You can pick up the food at a different location provided they are in the same route as the original pick up location. Please let us know ahead of time about change of pick up location so that we can inform the driver accordingly.

Where do I mention the pick up location?

You can select the pickup location on the cart page, at the time of checkout. Please make sure you select a valid pickup location before checking out.

I am trying to check out but unable to. Why is this?

1. Try emptying your cart and adding your selections again. You might have something in your cart from a previous session. 2. You might not have met the minimum purchase requirement of $75. 3. Try clearing the cache or switching browsers. If it still does not work call 925-238-3736

What is the telephone number of the driver?

We do not provide that information for safety reason. We don’t want our delivery drivers to take calls in the middle of deliveries.

How do I know when the delivery vehicle reaches my pickup location?

The (Sunday) delivery vehicles run on a schedule published in this FAQ. You can use our delivery tracker to track the location of our vehicle during Sunday deliveries.

I ordered for home delivery. How can I track my order?

When we create the shipping label an email is sent to you with the tracking number. Most of the times this email ends up in your spam folder. Please check your spam and if you still don’t find it please send a email to orders@mylaporeexpress.com and someone will get back to you.

I missed picking up my food. I am unable to go to any other stop and pick up the food can you deliver it to my home?

Yes we can home deliver the food or deliver it to at any other location convenient to you for an extra charge of $15.

How do I stay in touch?

Please like our Facebook page to keep yourself up to date. You can call 925-238-3736 if you have any questions

https://m.facebook.com/tambrahmcooking/

If you ever visit South Lake Tahoe please stop by at Mylapore, Folsom.